CareerHero Limited - Terms and Conditions

Last Updated: 10th Feb 2025

Welcome to CareerHero Limited ("we", "us", "our"). These Terms and Conditions govern your use of our website and services. By using CareerHero, you agree to these terms. If you do not agree, please do not use our services.

1. About Us

Company Name: CareerHero LimitedCompany Number: 16194177Registered Address: Spaces, Peter House, Oxford Street, Manchester, Lancashire, United Kingdom, M1 5AN

2. Your Use of CareerHero

You must:

  • Be at least 18 years old.
  • Use the site legally and respectfully.
  • Not attempt to hack, disrupt, or misuse our services.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Intellectual Property

All content on our website, including logos, text, and graphics, belongs to CareerHero Limited. You may not copy, distribute, or use our content without permission.

4. User-Generated Content

If you post content (e.g., reviews, comments), you grant us a license to use, display, and distribute it. You must ensure your content does not infringe on others' rights or contain offensive material.

5. Payments & Subscriptions

CareerHero Limited partners with Paddle, our Merchant of Record, to process payments. As a result, all transactions are subject to Paddle’s terms and conditions.

  • Order Processing: "Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns."
  • Recurring Payments: Subscriptions renew automatically unless cancelled at least 24 hours before the next billing cycle.
  • Pricing Transparency: Before completing a purchase, users will be shown the full pricing details, including any recurring fees.
  • PCI DSS Compliance: CareerHero does not collect or store buyer payment information. All payments are securely processed by Paddle in compliance with PCI DSS standards.

6. Refund & Cancellation Policy

Refunds may be granted under the following conditions:

  • Service Failure: If a paid service is not delivered as described due to an error on our part, you may be eligible for a refund.
  • Technical Issues: If our platform or Paddle experiences technical failures that prevent access to paid services for more than 72 hours, we may offer a refund or service credit.
  • Duplicate Payments: If you have been mistakenly charged multiple times for the same service, we will process a full refund for the duplicate charges.
  • Chargebacks: Before initiating a chargeback with your bank, you agree to contact Paddle for resolution.

Subscription Cancellations:

  • Users must cancel their subscriptions at least 24 hours before the next billing cycle to avoid being charged.
  • Once a subscription payment is processed, we do not offer partial refunds for unused time.
  • If digital content has already been accessed or downloaded, no refunds will be issued.

Requesting a Refund: To request a refund, please contact Paddle’s Buyer Support team at help@paddle.com with the following details:

  • Your full name
  • Email associated with your account
  • Transaction ID and date of payment
  • Reason for refund request

Paddle will review your request and respond within 5-10 business days.

7. Privacy

We take data privacy seriously. For details, please see our Privacy Policy.

8. Chargebacks & Fraud Prevention

  • Users should contact us before initiating a chargeback with their bank.
  • Chargebacks incur a fee of $15 (£15 or €15) for card payments and $20 (£20 or €20) for PayPal transactions, which may be passed onto the buyer.
  • If a dispute arises, Paddle will submit relevant evidence to the buyer’s bank to resolve the issue.
  • Unusual transaction activity may result in additional security checks or refunds at our discretion.

9. Limitation of Liability

We provide our services "as-is" without guarantees. We are not responsible for:

  • Losses resulting from using CareerHero.
  • Third-party links or services accessed via CareerHero.

Our liability is limited to the amount you paid us (if applicable).

10. Compliance & Dispute Resolution

  • CareerHero complies with GDPR and other data protection laws.
  • Any disputes should first be raised with our customer support team at support@careerhero.ai.
  • If unresolved, disputes will be handled by Paddle as the Merchant of Record.

11. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions, contact us at:

Email: support@careerhero.ai
Company Name: CareerHero Limited
Company Number: 16194177
Company Address: C/O Burton Varley Ltd Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW

By using CareerHero, you agree to these terms.